Keep Above

Delete my data

Delete your Keep Above account and data, made by Manandai Ltd.

In the app

  1. Open Keep Above and go to Menu → Profile → Delete account.
  2. Enter your password to confirm. You’ll need an internet connection.

Your account and data are deleted straight away.

By email

If you no longer have the app, or can’t reach that screen, email support@keepabove.com from your account’s email address, and ask us to delete your account. We’ll confirm it’s you and delete it within 20 working days, usually much sooner. You can also use this address to ask us to delete particular information without deleting your account.

What is deleted

  • Your sign-in account, budgets, settings and everything you entered in them.
  • Budgets you share: sharing stops, the people in them lose access, and the budgets are deleted.
  • Your membership of budgets other people shared with you, and any income figure you added to their shared bills.
  • Feedback you sent from the app, and your email address in your subscription record at RevenueCat, our subscription service.

What is kept, and for how long

  • What you added to someone else’s budget stays part of their budget, including your shares of costs and payments recorded there. Your name stays where they entered it and, for up to 90 days, in their list of recent changes.
  • On shared bills, what you said about paying your share by automatic payment, and the payments recorded with you, stay part of that household’s record of payments. What you said stops counting from the day you leave the household or delete your account, so no date from then on is counted as paid by you by automatic payment.
  • RevenueCat keeps the record of your purchases. Apple or Google keep their own records of any purchase, and Insert Affiliate keeps affiliate records for as long as needed to pay creators.
  • The record our own dashboard keeps for your account is removed within an hour.
  • Crash reports are kept for 90 days.
  • Emails you sent us are kept for up to two years after the last message.
  • Google and our other providers remove any remaining copies from their live and backup systems on their own schedules — for Firebase, within 180 days.
  • Settings saved on your phone stay until you uninstall the app.

Deleting your account doesn’t cancel a Premium subscription. Cancel it in your App Store or Google Play subscription settings.

More detail is in our Privacy Policy.